Customer Support

Frequently Asked Questions 

EdgeTech provides technical support 24 hours a day, 365 days per year.  Please find a list of frequently asked questions below.  For general customer service questions not answered below that do not require immediate assistance please send an email to service@edgetech.com. 

Q. Who should I contact for customer support for a standard towed side scan, sub-bottom or combined system?

A. You should contact Rob Morris. His contact information is listed below.     

Telephone: During office hours (8-5 EST) Monday-Friday: 1-508-356-9712

After hours emergency technical assistance: 1-508-942-8043

Email: morris@edgetech.com

Q. Who should I contact for customer support for a deep towed, hosted platform, bathymetric or engineered to order system?

A. You should contact John North. His contact information is listed below. 

Telephone: During office hours (8-5 EST) Monday-Friday: 1-561-995-7767 x240

After hours emergency technical assistance: 1-561-995-7606

Email: north@edgetech.com

Q. What is EdgeTech’s standard warranty period?

A. EdgeTech’s standard warranty period is one year from date of delivery.

Q.  How do I display time in 24 hour format in Windows XP?

A.  Click here to download PDF instructions. 

Q. How do I make changes to the registry time format in Windows XP?

A. Click here to download PDF instructions.

Q. What is the procedure for making changes to EdgeTech's CompactFLASH based Windows XP Embedded operating systems?

A. Click here to download PDF instructions.