Customer Support

customer support

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Remote Support

EdgeTech can provide remote customer support from anywhere in the world by directly connecting to your sonar system. With this service, which is included as standard with every system, the EdgeTech customer service representative is virtually sitting right there with you and can diagnose any problems and walk you step-by-step through the solution.

In order to utilize this service you must first contact a customer service representative who will initiate the remote connection.

Contact information is provided below as well as the remote connection instructions.

For standard towed side scan, sub-bottom and combined systems please contact Rob Morris.

Telephone: During office hours (8-5 EST) Monday-Friday: 1-508-356-9712

After hours emergency technical assistance: 1-508-942-8043

Email: morris@edgetech.com

For deep towed, hosted platform, bathymetric and engineered to order systems please contact John North.

Telephone: During office hours (8-5 EST) Monday-Friday: 1-561-995-7767 x240

After hours emergency technical assistance: 1-561-995-7606

Email: north@edgetech.com

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Sub-bottom Profiler: 3100 Portable System
The 3100 is EdgeTech’s portable version of their highly successful sub-bottom profiler product line. The system utilizes EdgeTech’s Full Spectrum Chirp technology which provides high…

Side Scan Sonar: 4100 Coastal Water Workhorse
EdgeTech’s 4100 Side Scan Sonar System is the long-lasting workhorse of the hydrographic survey community and has been in the marketplace for over 30 years. The 4100 is a dual frequency 100/500…

Side Scan Sonar: 4125 SAR/Shallow Survey
EdgeTech's 4125 Side Scan Sonar is a very high frequency system that produces ultra high resolution imagery ideal for search & recovery and small target identification applications. The 4125…

Side Scan Sonar: 4200 Multi-Purpose Survey
The 4200 Series is EdgeTech’s most versatile side scan sonar system and can be configured for almost any survey application from shallow to deep water operations. The 4200 utilizes…

Sub-bottom Profiler: 3200 High Penetration
The EdgeTech 3200 Sub-bottom Profiling System is a wideband Frequency Modulated (FM) sub-bottom profiler utilizing EdgeTech’s proprietary Full Spectrum CHIRP technology. The 3200 generates…

Side Scan Sonar: 2400 Deep Towed
EdgeTech’s 2400 Series is a fully integrated combined side scan sonar & sub-bottom profiling system designed for deep water operation in depths up to 6,000m. The 2400 can be completely…

Side Scan Sonar: 4700 High Speed Long Range
The 4700 is an advanced high speed, high resolution, long range side scan sonar system. The system utilizes EdgeTech’s proprietary Multi-Pulse technology to place up to four coded pulses into…

2000 Series: Towed
The 2000 Series combines EdgeTech’s highly successful line of side scan sonars and sub-bottom profilers into one fully integrated system. The system comes with a choice of two different…

2200-M: Mid-size AUVs & Other Hosted Platforms
EdgeTech manufactures a line of deep water Hydrographic Survey Systems. A system consists of a side scan sonar, sub-bottom profiler, digital link, surface interface, and a surface data display…

2200-S: Small AUVs & Other Hosted Platforms
EdgeTech manufactures a hydrographic survey quality combined side scan sonar and sub-bottom profiler specifically designed for small, limited payload AUV's. Systems are availabale for: * Hydroid's…

Side Scan Sonar: LMCS Remote Minehunting
The Littoral Mine Countermeasure SONAR (LMCS) System by EdgeTech is an advanced mine and underwater IED hunting system. With its flexible design, the system can be configured for a variety of host…

Bathymetry & Side Scan Sonar: 4600 High Speed
EdgeTech’s 4600 combines the high resolution 2D capabilities of a side scan sonar with the 3D imagery of a multi-beam echosounder. The result is a highly effective survey tool that produces…

Under Ice Navigation and Mapping
An EdgeTech 2200-M Hosted Platform Side Scan Sonar is mounted “upside down” on the sail of a US Navy Nuclear Submarine. When the submarine goes under the polar ice the “ice…

Hull Mount Sub-Bottom Profiler
EdgeTech has designed and developed a variety of different hull mount sub-bottom profiling systems. These systems are all based on EdgeTech’s Full Spectrum® Technology, which provides…

ROTV Pipeline Inspection
4200 Series Side Scan Sonar Installed on Focus-2 Remotely Operated Tow Vehicle (ROTV) Fugro Survey Limited has two purpose-built MacArtney Focus-2 ROTV systems used for marine pipeline inspection.…

Unmanned Surface Vehicle
During the last few years, significant interest in autonomous and unmanned vehicles has developed within the survey community. Unmanned Surface Vehicles (USV’s) are being considered for tasks…