Customer Support

Product Return Policy/Procedure

Applies to both Warranty and Repair Items

STEP 1: Contact ORE by telephone (508-291-0960) , e-mail (sales@ore.com) or fax (508-291-0975) to obtain a Service Authorization Return (SAR) number. This number should be included on all correspondence concerning the equipment and its repair/replacement and included with all shipments. Please provide a full description of the fault, the part numbers and serial numbers of the equipment involved and full return shipment information.

STEP 2: Ship equipment to ORE address if in US. If shipping from outside of the US the goods should be consigned to ORE c/o DANZAS/AEI Customs Brokers at Boston (Logan) Airport, tel 617-242-2222, fax 617-241-5917.

STEP 3: ORE will evaluate the equipment and advise of fault(s) found and provide a repair estimate or advise of warranty status.

STEP 4: ORE will complete repair upon receipt of Customer Purchase Order (if not under warranty) and return to customer.

Notes:

Customer is responsible for all inbound shipping charges repair or warranty

Customer is responsible for return shipping charges of repairs; ORE will use best commercial air freight for return shipments unless otherwise advised.

ORE is responsible for return shipment of warranty repairs; ORE will use best commercial air freight for return shipments unless otherwise advised; Customer will be responsible for additional charges should a faster means of shipment be required.