Support - EdgeTech

Customer Support

Since its formation in 1965, EdgeTech has built a reputation as a trusted partner in the supply of the highest quality sonar systems available on the market. Key to the company’s success has been an unwavering commitment to customer satisfaction 24 hours/day, 365 days/year.

If you have questions regarding any of EdgeTech’s products please browse the online customer support information pages. If you cannot find the information you seek, please contact us directly for immediate assistance.

Hours of Operation:
Monday – Friday: 8:30 a.m. – 5:00 p.m. (EST)

Customer Service Manager:
Tel: 1-508-291-0057 | Email

Please have your system serial number available when contacting Customer Service.

For after hours emergency technical support call: 1-508-942-8043

Worldwide Authorized Service Centers

Subsea Technology & Rentals (STR)
Sonar House
36 Riverside Road
Gorleston-on-Sea
Great Yarmouth
Norfolk, UK
Tel: +44(0) 845 3886383 | Email
Fax: +44(0) 845 3886474
Web: www.str-subsea.com

MacArtney A/S
Gl. Guldagervej 48
DK-6710 Esbjerg V
Denmark
Tel: +45 7613 2000 | Email
Web: www.macartney.com

Sea & Land Technologies Pte. Ltd.
No. 65 Tuas Avenue 1
Singapore 639508
Tel: +65 6518-0777 | Email
Web: www.sea-landtech.com.sg

Deekay Marine Service Pvt Ltd.
101 Sai Pooja
JB Nagar, Andheri (East)
Mumbai 400 059
India
Tel: +91 22 838 7874 | Email

ACOUSTIC RELEASE PRODUCT ONLY
Metocean Services International
6/1 Patriarch Dr, Huntingfield,TAS 7055
Australia
Tel: +61 3 62240788 | Email
Web: www.metoceanservices.com

Remote Support

EdgeTech can provide remote customer support from anywhere in the world by directly connecting to your sonar system. With this service, which is included as standard with every system, the EdgeTech customer service representative is virtually sitting right there with you and can diagnose any problems and walk you step-by-step through the solution.

In order to utilize this service you must first contact a customer service representative who will initiate the remote connection.

Contact information is provided below as well as the remote connection instructions.

Hours of Operation:
Monday – Friday: 8:30 a.m. – 5:00 p.m. (EST)

Tel: 1-508-291-0057 | Email Remote Support

For after hours emergency technical support call: 1-508-942-8043

Resource Center

The documents below have been compiled for your convenience. Click on the link to download the corresponding PDF document.

Manuals Available for Download

Sonar Manuals

2000-DSS Combined Side Scan and Sub-bottom User’s Manual

2000-CSS Combined Side Scan and Sub-bottom User’s Manual

2000-TVD Combined Side Scan and Sub-bottom User’s Manual

4125 Quick Start Guide

4125 Side Scan Sonar System User Hardware Manual

Discover 4125 users software manual

4125 Magnetometer Interface Manual

JSF Data File Description

4200 Side Scan Sonar System User Hardware Manual

Discover 4200 users software Manual

4200 Magnetometer Interface Manual

6205 Bathymetry and Side Scan Sonar User Hardware Manual

Discover Bathymetric Users Software Manual

3100 Sub-bottom Profiler Quickstart Guide

3100 Manual

Sub-bottom Discover Software Manual

3200 Manual

3200 Discover Software Sub-bottom Manual

3300 Hull Mount Installation Manual

3300 Hull Mount Sub-bottom Hardware Manual

Starmux III Manual

Acoustic Releases, Transponders, Command and Control Systems Manuals

Model 8011M user manual

8242 user manual

PACS Users Manual

CAT Users Manual

Model BRT6000 user manual

PORT LF Users Manual

PORT MFE Users Manual

PORT LFSD Users Manual

AA100 Acoustic Actuator Users Manual

SPORT MFE Users Manual

SPORT LF Users Manaual

SPORT Pop-Up Manual

USBL Navigation and Positioning Manuals

Operations and Maintenance Manual for the EdgeTech USBL BATS

Model 4380 Manual

Trackman Software Manual

Discover Software Available for Download

NOTE: For users with a previous version of Discover software already installed, it is always best to uninstall the previous version of software by using Programs and Features and then download and re-install the latest Install Shield below.

The base package of EdgeTech Discover software is available for download below.
Please note, Discover Apps includes applications, such as the new Coverage Mapper, and have been separated from the base package into a separate installation file in order to keep file download sizes reasonable. We understand some of our customers need access to these files while in remote location or on survey vessels with limited bandwidth. To download the Discover Apps please contact Customer Service and they will provide our FTP download instructions. (Note: The 4125 Software is the full version with the Discover Install and Discover Apps. It is over 300MB.)