Customer Support
Since its formation in 1965, EdgeTech has built a reputation as a trusted partner in the supply of the highest quality sonar systems available on the market. Key to the company’s success has been an unwavering commitment to customer satisfaction 24 hours/day, 365 days/year.
If you have questions regarding any of EdgeTech’s products please browse the online customer support information pages. If you cannot find the information you seek, please contact us directly for immediate assistance.
Hours of Operation:
Monday – Friday: 8:30 a.m. – 5:00 p.m. (EST)
Customer Service Manager:
Tel: 1-508-291-0057 | Email
Please have your system serial number available when contacting Customer Service.
For after hours emergency technical support call: 1-508-942-8043
Worldwide Authorized Service Centers
Sonar House
36 Riverside Road
Gorleston-on-Sea
Great Yarmouth
Norfolk, UK
Tel: +44(0) 845 3886383 | Email
Fax: +44(0) 845 3886474
Web: www.str-subsea.com
Gl. Guldagervej 48
DK-6710 Esbjerg V
Denmark
Tel: +45 7613 2000 | Email
Web: www.macartney.com
No. 65 Tuas Avenue 1
Singapore 639508
Tel: +65 6518-0777 | Email
Web: www.sea-landtech.com.sg
101 Sai Pooja
JB Nagar, Andheri (East)
Mumbai 400 059
India
Tel: +91 22 838 7874 | Email
Remote Support
EdgeTech can provide remote customer support from anywhere in the world by directly connecting to your sonar system. With this service, which is included as standard with every system, the EdgeTech customer service representative is virtually sitting right there with you and can diagnose any problems and walk you step-by-step through the solution.
In order to utilize this service you must first contact a customer service representative who will initiate the remote connection.
Contact information is provided below as well as the remote connection instructions.
Hours of Operation:
Monday – Friday: 8:30 a.m. – 5:00 p.m. (EST)
Tel: 1-508-291-0057 | Email Remote Support
For after hours emergency technical support call: 1-508-942-8043
Resource Center
The documents below have been compiled for your convenience. Click on the link to download the corresponding PDF document.
- Application Note: Finding a Sunken Boat Using a High Resolution Side Scan Sonar
- EdgeTech Sonar Brochure: A Complete Overview of all of EdgeTech’s Sonar System Offerings
- EdgeTech Acoustic Release Brochure: A Complete Overview of all of EdgeTech’s Acoustic Release Offerings
- Application Note: Locating a Drowning Victim Using a 4125 Side Scan Sonar System
- Application Note: Locating Lost Moorings Using a 4125 Side Scan Sonar System
- Application Note: Dredging Precision Using an EdgeTech Sub-bottom Profiler
- Application Note: Studies of Fish & Zooplankton Using a Modified EdgeTech Side Scan/Sub-bottom System
- Description of EdgeTech’s JSF File Format
- Port-Starboard Crosstalk in Side Scan Sonars
- Side Scan Sonar Beamwidth
- Side Scan Sonar Range
Manuals Available for Download
Sonar Manuals
2000-DSS Combined Side Scan and Sub-bottom User’s Manual
2000-CSS Combined Side Scan and Sub-bottom User’s Manual
2000-TVD Combined Side Scan and Sub-bottom User’s Manual
4125 Side Scan Sonar System User Hardware Manual
Discover 4125 users software manual
4125 Magnetometer Interface Manual
4200 Side Scan Sonar System User Hardware Manual
Discover 4200 users software Manual
4200 Magnetometer Interface Manual
6205 Bathymetry and Side Scan Sonar User Hardware Manual
Discover Bathymetric Users Software Manual
3100 Sub-bottom Profiler Quickstart Guide
Sub-bottom Discover Software Manual
3200 Discover Software Sub-bottom Manual
3300 Hull Mount Installation Manual
3300 Hull Mount Sub-bottom Hardware Manual
Acoustic Releases, Transponders, Command and Control Systems Manuals
AA100 Acoustic Actuator Users Manual
USBL Navigation and Positioning Manuals
Operations and Maintenance Manual for the EdgeTech USBL BATS
Discover Software Available for Download
NOTE: For users with a previous version of Discover software already installed, it is always best to uninstall the previous version of software by using Programs and Features and then download and re-install the latest Install Shield below.
The base package of EdgeTech Discover software is available for download below.
Please note, Discover Apps includes applications, such as the new Coverage Mapper, and have been separated from the base package into a separate installation file in order to keep file download sizes reasonable. We understand some of our customers need access to these files while in remote location or on survey vessels with limited bandwidth. To download the Discover Apps please contact Customer Service and they will provide our FTP download instructions. (Note: The 4125 Software is the full version with the Discover Install and Discover Apps. It is over 300MB.)
4200 Discover Software (contact Support for Coverage Mapper software)
Sub-bottom Discover Software (3100, 3200, 3300)
3100 and 3200 IP setting instructions
2000 Series IP setting instructions